Refund Policy

1. Overview

At Devzone, we are committed to delivering high-quality software development services that meet and exceed our clients' expectations. We understand that circumstances may arise where a refund request becomes necessary, and we have established this Refund Policy to ensure a fair and transparent process for all parties involved. This policy applies to all software development, consulting, and maintenance services provided by Devzone, registered under Reg. No. 73829164, and located at Národní 38, 110 00 Prague 1, Czech Republic.

We encourage open communication throughout every project. If at any point you are dissatisfied with the progress or quality of our work, we urge you to reach out to us immediately so that we can address your concerns before they escalate into a formal refund request.

2. Project Milestone Refunds

Our software development projects are structured around clearly defined milestones, each with specific deliverables, timelines, and associated costs. Refund eligibility is determined based on the completion status of these milestones:

• Incomplete Milestones: If a milestone has not been started or is in its early stages and no substantial work has been delivered, you may be eligible for a full refund of the payment associated with that milestone.
• Partially Completed Milestones: If work on a milestone is partially completed, the refund amount will be calculated proportionally based on the work delivered and approved to date. Our project managers will provide a detailed breakdown of completed work versus remaining tasks.
• Completed Milestones: Milestones that have been completed, delivered, and approved by the client are not eligible for a refund, as the agreed-upon deliverables have been fulfilled.

All milestone refund calculations are based on the scope of work outlined in the signed project agreement or statement of work.

3. Satisfaction Guarantee

We offer a satisfaction guarantee during the initial consultation and discovery phase of every project. If you are not satisfied with our proposed approach, technical recommendations, or project plan within the first 14 calendar days of the project kickoff, you may request a full refund of any fees paid during this period, excluding any third-party costs already incurred on your behalf. This guarantee reflects our confidence in the quality of our work and our commitment to building strong client relationships from the very start.

4. Non-Refundable Items

The following items and services are not eligible for refunds under any circumstances:

• Completed and Approved Deliverables: Any work that has been delivered, reviewed, and formally approved by the client as meeting the agreed-upon specifications and requirements.
• Third-Party Licenses and Services: Costs associated with third-party software licenses, hosting services, domain registrations, API subscriptions, or any other external tools and services purchased on your behalf during the project.
• Custom Research and Analysis: Fees for market research, competitive analysis, technology assessments, or any specialized consulting work that has been completed and delivered.
• Rush or Expedited Fees: Additional charges for expedited delivery timelines that have been agreed upon and during which work has commenced.

5. Refund Process

To initiate a refund request, please follow these steps:

• Submit a Written Request: Send an email to [email protected] with the subject line "Refund Request" followed by your project name or reference number. Include a detailed description of the reason for your request and any supporting documentation.
• Review Period: Our project management team will review your request and assess the current status of deliverables within 5 business days of receiving your request. We may contact you for additional information or clarification during this period.
• Resolution: Upon completing our review, we will provide you with a written response outlining whether your refund has been approved, partially approved, or declined, along with a detailed explanation of our decision.
• Refund Processing: Approved refunds will be processed within 14 business days of the approval notification. Refunds will be issued using the same payment method used for the original transaction. Please note that your bank or payment provider may require additional time to reflect the refund in your account.

6. Dispute Resolution

If you are not satisfied with the outcome of your refund request, we encourage you to engage in our dispute resolution process. Both parties agree to first attempt to resolve any disputes through good-faith negotiation. If an agreement cannot be reached through direct negotiation, either party may propose mediation through an independent, mutually agreed-upon mediator. The costs of mediation will be shared equally between both parties. If mediation does not result in a satisfactory resolution, the dispute will be resolved in accordance with the laws of the Czech Republic, and any legal proceedings will be conducted in the competent courts of Prague, Czech Republic.

7. Contact for Refund Requests

If you have any questions about our Refund Policy or wish to submit a refund request, please contact us through any of the following channels: